Papa Murphy's | Take 'N' Bake Pizza

Today I had a friend pick up 3 kid pizzas while on the phone with her I can hear that staff in the background being very rude and disrespectful. The staff wanted to put the dough in the bag by itself because they couldn't figure out how to make the boxes. I told them to just do it we dont need the boxes they can just leave it on the plate because they come wrapped. Well when I friend noticed that they were not wrapped she asked if they can warp them like they did the other pizzas the staff flipped out on her, and tells her this is to much for 12 dollars an hour and that they are kids their self. This experience was very uncomfortable and unprofessional due to the fact that they threatened to call the police on her. They refused to take the pizza back or give a refund. This location really needs help because it's always something and many times I just ignore it but this is a hard time for my family and all I want to do is take my kids mind off the tragedy that we're going through. This was a waste the dough is hard so we just tossed them in the trash. I've already did the survey on line. But I do expect the owner to contact me. Due to this being a health violation.

We tried Papa Murphy's take 'n bake pizza for the first, and last, time tonight. I was impressed when the pizza was ready to go 7 min. prior to my requested pickup time. I did not know where to pick up the pizza, or let them know I was there. So I asked when I entered, walked to the counter where the gal was putting an order together, I got nothing, no response or acknowledgement of even being there. Another employee came out from the back, and again, no spoken words. So I went and followed the gal putting together the order--she went to a racking set-up and put her items in a slot. Lo and behold, there was a pizza sitting there with my name on the receipt! How hard would it have been to direct me to the rack? I didn't see a smile from either of them, so it was pretty tense in my opinion. I can see that verbal customer service is obviously not a priority. Onto the pizza now...it appeared to all be the correct ingredients, and I was eager to get home as the oven was being preheated. It had no taste, none at all. It was a half and half creation. We both had some type of olives, both on my side, and they were "blah-blah-blah" to say the least. There was light flavor to the sausage and the pepperoni, but nothing from the various veggies. So disappointing, pretty sure I can get a frozen pizza with more flavor. The cheese was very minimal, and just a total let down. It was a first and a last for us.

I want to love Papa Murphy's so badly!! But I'm always disappointed in the food when I go. The pizzas toppings are sad; they don't cover the 'sauce' which is also scarce. The best part of the pizza is the cheese, but I have to add so much to it I'm not sure they get credit for that. The garlic monkey bread might be a winner, but not likely something to keep me returning. And their prices have gotten steep!!

We always have Sunday supper with the kids and grandkids at Great Grandma's house. We switch up who cooks etc. And sometimes we just love to have a pizza night. So this time we got our adult pizzas and a Mini Murphy pizza for our 4 year old grandson. He absolutely LOVED that he got to make it himself! It's a personal pizza that comes complete with crust, sauce, pepperoni and cheese. He had so much fun putting it together that it was fun for us adults to watch his enjoyment. Funny thing, he said he didn't like the pepperoni. But proceeded to eat every slice while making his cheese pizza. So I guess he just doesn't like the pepperoni ON his pizza😆 It tasted great and it was only $4!!! He was proud to take home his leftovers in his own special Mini Murphy box. I would highly recommend this option for parents and grandparents of young picky eaters. It was kind of like an art project that he got to eat and was SO proud of!!!

What a horrible experience. Kaitlyn (name on the receipt) provided the absolute worst customer service I’ve ever encountered. Her and the other gal working were very rude. She did things in the most complicated way possible and seemed upset to even be there. How does someone like this even get hired? If this is your attitude, don’t work in customer service. Looking at previous reviews, I’m guessing this is the rude female employee they are referring to. Papa Murphys is bound to lose more customers if this is who they employ. Not to mention their make table was absolutely filthy and they were just standing around talking when I walked in.